DenverLimo303 prides itself on a longstanding history of providing quality services to the area since 1989, during which time the following Frequently Asked Questions commonly arise. In the event that the information you are seeking is not contained within our FAQ section or this site in general, please contact us via phone or email and an agent will respond to your questions promplty.
- If I have to wait for my car to arrive, will I be billed for my waiting time?
- How will I know when my car has arrived and who is my driver?
- What sorts of vehicles may I expect?
- What is your credit card processing procedure?
- What if I am unable to arrive in time for a reservation "No Show"?
- If I need to cancel a pick up, what are the requiremients?
- Do you have a Guarantee of Service?
- Where can I find your hourly rates?
If I have to wait for my car to arrive, will I be billed for my waiting time?
Our customers are privileged to free waiting time according to what type of car they have selected. Our operators checking all flights ETA's (for delays or earlier arrivals).
- Sedans - receive 30 minutes free on domestic and on international flights.
- Limousines - receive 30 minutes free on domestic and 50 minutes free on international flights.
- Vans - receive 30 minutes free on domestic and 50 minutes free on international flights.
- SUVs - receive 30 minutes free on domestic and on international flights.
How will I know when my car has arrived and who is my driver?
Your uniformed driver (suite and tie) will be holding a sign containing your name, which will make it easier for you to find him. The "meet and greet" is a great way to be welcomed by our company.
What sorts of vehicles may I expect?
All of our cars are new models 2006.
Luxury Sedans are either Cadillac, Lincoln Towncar or Mercedes S-Class sedans which are available in dark and light colors
Stretch Limousines - 2006 models are all Lincoln Towncars and available in black and white colors. Also included in the limo is a TV, DVD and CD Player with a full sound system. A fully stocked Bar is included with soft drinks and complimentary alcohol (1 bottle per vehicle which can be switched out for a case of beer or bottle of champagne).
Luxury Passenger Vans - for all airport pickups these vehicles can accommodate up to 10 passengers plus their luggage. For sight seeing or other than airport transit, the vans can accommodate up to 14 passengers.
SUVs - can accommodate up to 6 passengers and up to 6 medium size luggage peices.
What is your credit card processing procedure?
Your credit card will not be charged until the day off the service unless the trip is for a substantial amount or on a special day when vehicles are scarce, in which case a 30% deposit is required to hold the vehicle for you. Prepayments can be arranged online for relatives or friends of the traveler.
What if I am unable to arrive in time for a reservation "No Show"?
ALL no shows will be charged full rate. To avoid being charged you must:
1. Call toll free 1-888-546-6424 so that one of our dispatchers can get in touch with the driver and help you to locate each other.
2. Call 1-888-546-6424 or email in the event your plans or flight have been changed.
If I need to cancel a pick up, what are the requiremients?
Airport services can be chaged or cancelled within up to within 4 hours of the reservation to allow for cancelled or delayed flights.
To avoid being charged for hourly services you must cancel your reservation at least 24 hours before service time*. You must provide confirmation # for each reservation.
- Email your cancellation at least 24 hours before service
- Fax your cancellation at least 24 hours before service
- Phone your cancellation 24 hours
* Some vehicles such as Stretch SUVs and Limo Buses may be subject to 7 day cancellation policies in the event of specific busy days or events. The client will always be notified of this before making the reservation.
Do you have a Guarantee of Service?
After you have received your "Confirmation Ticket" with a Trip Number, your car is guaranteed to be there waiting for you. (Reservation must be made at least 24 hour prior to the time of service and with a valid credit card.)
Where can I find your hourly rates?
Our rates are by the hour (BTH) also known as A/D (as directed). They vary by vehicle type and the hourly minimums are stated immediately next to the rates. These hourly minimum booking times stipulate that the reservation must be for at least this number of hours, which can include the garage time. Please call 888-546-6424 for a further explanation of these policies.
